The link to Business Insider article shows how the growing fast food chain is using simple strategy to attract and retain new customers. All too often, consumers accept poor customer service in day to day transactions. Based on our perceptions of how the provider of said service is compensated, we tend to overlook rudeness, laziness, or lack of attention to detail in service received.

Some people fringe at the notion of requesting resolution to poor customer service. Should one wait to provide a bad tip or negative review to resolve frustration over a bad experience? If the situation can be resolved, why not seek resolution, giving the provider a fair chance to do right by its customer. If the provider fails, then negative reviews are fair game.

Businesses should not put customers in that predicament. The key to any successful service business is repeat patronage. Adopting a customer focused operating approach will not only leave customers yearning to come back, but they might bring a new friend or two. Simple steps like manners and gratitude, like Chick FIL A’s approach, will go far in restoring hope for quality customer service.

Is Sears Dying a Slow Death? | Fox Business

Sears Slow Death

The inevitable might be coming soon, which is unfortunate. Eddie Lambert might be a master of finance, but probably should have brought in people with retail experience and expertise. The iconic retailer is beyond life support.

A big issue with Sears is the in-store experience has not improved. Go into any location and there is a clear disconnect. For instance, Sears welcomes shoppers with greeter pushing home repair, vacations, and other services without any context to the intended purchase. Why would any one purchase any service from a company that may not survive the warranty period?

While the outlook is grim, Sears needs to focus its remaining resources on the customer experience. More efficient checkout lanes. Cleaner stores. Professional and pleasant store associates. Expanding the Shop Your Way points. Also, listen to customers and actually implement change.

Retail is not a desirable market space and its once iconic leader is far from its heyday. There might be time for a turnaround. Maybe not. But, Sears should give itself a chance, rather than simply aiming to starve off its pending death.


After voters chose to Make America Great Again, it is also time to make America one again. For too long, division engulfed our nation. Americans need to not our differences outweigh our commonalities.

As President Obama previously stated, we are not of Republicans or Democrats, Americans. If we love our nation, we must love it through thick and thin. After 2008 and 2012, especially 2012, Republican voters across the nation felt the same way many shocked and bewildered Democrats feel now. But, they had no choice, but to accept the results of the election. In a democracy with free and fair elections, we cast our ballots, not with a guarantee of results, but to voice our opinion. Since 1804, the race is winner take all, ensuring one set of supporters will feel dejected.

People should voice their opinions, but recent demonstrations are troubling. The destruction of property, burning of American flags, and other anti-American acts are troubling. Additionally the calls for attacks on Trump supporters and attacks that did already happen are deplorable. Anger and hypocrisy will not change the results, but only highlight how dangers the left can be.

Additionally, we need to bridge our divides by being more open-minded. We need to afford all Americans equal respect and treatment, regardless of demographics, political affiliation, or anything else. While the Democrats and the media wanted to make Trump to be the candidate of hate, it truly was one of change and populism, which messaged each group equally. Groups demonstrating hate while exploiting Trump’s name are just as bad as those demonstrating anti-Americanism in the name of Clinton.

No one should reasonably expect Republicans or Democrats to drop the principles or fight for what they believe in. While we may not agree on everything, we still can show unity, tolerance, and mutual respect after the ballots are cast. In America, even opponents can show respect.